Knowledgebase: Tutorials
[QODBC-Online] Troubleshooting - app_already_purchased error when try to Authorize QODBC in QuickBooks Online
Posted by Jack - QODBC Support on 10 November 2014 02:38 PM

Troubleshooting - app_already_purchased error when try to Authorize QODBC in QuickBooks Online

Problem Description:

We have some other users of QuickBooks online for the same company file. And when any other user tries to authorize and connect it through QODBC, it gives the error as shown below:  

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step1.png

Please help me to resolve this error.

Solutions:

You are getting this error because another user (i.e. shown in the error message) has already subscribed to QODBC & Intuit is not allowing multiple subscriptions for the same company file. So you need to disconnect QODBC subscription from QuickBooks Online by login with user's credentials ( the user which is shown in the error message).

Please follow below steps & share outcome:

1) Login to https://qbo.intuit.com/ using with user's (user which is shown in the error message) credentials.

 

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step8.png

 

2) Click on Apps from the menu.

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step9.png

3) Navigate My Apps tab & you will find QODBC For QuickBooks Online application.

 

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step10.png

Please click on the Disconnect button, 

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step11.png

It will ask for confirmation, please click on "Next" by clicking on "Next" QODBC Online will be disconnected from your company file.

 

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step12.png

 

4) Now please authorize QODBC with the user you want to connect. Please refer:

How to Reconnect QODBC Online with QuickBooks Online Edition

 

OR


1) Login to https://apps.intuit.com/ using with user's (user which is shown in the error message) credentials.

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step2.png

 

2) Click on My Apps from the menu located near search bar.

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step3.png

3) Navigate Manage My Apps tab & you will find QODBC For QuickBooks Online application.

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step4.png

Please click on the Disconnect button, 

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step5.png

It will ask for confirmation, please click on "Next" by clicking on "Next" 

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step6.png

You will redirect to other page & you might get below response:

http://support.flexquarters.com/esupport/newimages/app_already_purchased/step7.png

 

Missing value for required parameter 'ID'

Please ignore this message. If you have more than one company file, then you have to select the company name from Dropdown menu. Please select company, So you will get authorize app list for that company.

4) Now please authorize QODBC with the user you want to connect. Please refer:

 

How to Reconnect QODBC Online with QuickBooks Online Edition

 

 

Keywords: app_already_purchased, app already purchased, The application has already been subscribed to another user for this company, Unable to Authorize QODBC in QuickBooks Online.

(0 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please complete the captcha below (we use this to prevent automated submissions).