Knowledgebase: TroubleShooting
[QODBC-Online] - Troubleshooting - Unable to connect to QuickBooks Online when using a new QODBC Online 64-Bit DSN
Posted by Rajendra Dewani (QODBC Support) on 30 May 2025 09:49 AM

Troubleshooting - Unable to connect to QuickBooks Online when using a new QODBC Online 64-Bit DSN

Problem Description:

I have installed QODBC Online build 358.

I can connect to the QuickBooks Online company file using QODBC Online 32-bit DSN.

I have created a new QODBC Online DSN 64-Bit.

When I am trying to connect to the QuickBooks Online company file using QODBC Online 64-Bit DSN, on the browser it says connected but the DSN still shows "Connect to QuickBooks" and it does not connect.

Sometimes the DSN window disappears.

 

Solution:

 

Updates (2025-05-30):

We are currently working on fixing the issue, and we will soon release a new build.

 

 

The issue is limited to when using the new QODBC Online 64-bit DSN.

If you are using a single QuickBooks Online company file, you can use "QuickBooks Data Online" from a 32-bit system.

Once you connect to your QuickBooks Online company file using a 32-bit "QuickBooks Online Data" DSN, this will automatically update your "QuickBooks Online Data" 64-bit.

You should be able to use "QuickBooks Online Data" 64-bit.

 

If you wish to create your own QODBC Online DNS, you can use one of the following workarounds.

 

Workaround 1:

 

Use QODBC Online 32-bit DSN, connect to the QuickBooks Online company file.

Once connected, export the connection key from 32-bit.

 

Export your connection key – Start >> QODBC Driver for QuickBooks Online >> General tab >> Click on the "Export Connection key" button. Save the connection key file.

 

Import the exported connection key to your 64-bit DSN.

To import your QODBC Online connection key, go to Start >> QODBC Driver for QuickBooks Online >> General tab >> click on the "Import Connection key" button.

 

Please test the reported issue & share the outcome.
 
 
Workaround 2:
 
You can downgrade your QODBC Online driver from build 358 to 357. 

Please raise a support ticket and request QODBC Online build 357.

Click here to raise a support ticket.

 
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