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[QODBC-Desktop] Crystal Reports Crw32.exe has encountered a problem and needs to close
Posted by brad waddell on 12 March 2009 05:21 PM

Troubleshooting: Crw32.exe has encountered a problem and needs to close

Problem Description

Whenever I go into Crystal 9 and try to create reports with more than one table, like Employee and Employee Earnings, Crystal errors out every time with error: "Crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience". This happens "the minute" I hit the Link tab in Database Expert.

Solutions

     QODBC v5.0.0.102 or later works perfectly using Crystal Reports XI Professional or Developer Editions with the Employee and Employee Earnings Tables using either Inner Joins or Left Outer Joins.

     If you have Crystal Reports (CR) 9 and when refreshing an existing report with linked tables, or when creating a new report and linking the tables, this error message "Crw32.exe has encountered a problem and needs to close. We are sorry for the inconvenience" appears, it means the file SACommonControls.dll is not registered properly.

     CR 9 needs to have the copy of SACommonControls.dll in the C:\Program Files\Common Files\Crystal Decisions2.0\Bin folder registered.

To Register the Correct Version of SACommonControls.dll
------------------------------------------------------------------------------------
1. Click the 'Start' button, and then click 'Run'.
2. Enter the following in the 'Open' combo-box:
Regsvr32 "C\:Program Files\Common Files\Crystal Decisions2.0\Bin\SACommonControls.dll"
3. Click 'OK'. A dialog box will appear indicating you have successfully registered the DLL. Click 'OK'.

     Now, when you open reports with linked tables in CR 9 the error message will not appear.

(226 vote(s))
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Comments (1)
Andrea
20 September 2012 12:53 PM
Surpriisng to think of something like that
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