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[QODBC Online] Unable to use QODBC Online on Windows 7
Posted by Ricky - QODBC Support on 06 November 2019 02:16 PM

[QODBC Online] - Unable to use QODBC Online on Windows 7

Problem Description:

Unable to use QODBC Online on Windows 7

Error - session Failed. 653 - There was an error while communicating with the Ids Server. - - The Response Stream was null or empty

Solutions: 

You need to enable TLS 1.1 and TLS 1.2 on the Windows 7 OS.

To allow QODBC Online to communicate securely to the Intuit QuickBooks Online server using TLS 1.1 and TLS 1.2, you have to do the following:

Install the Windows update KB3140245, either through Windows Update, where it is available as an Optional Update, or download it from the Microsoft Update Catalog (www.catalog.update.microsoft.com).

Download the file MicrosoftEasyFix51044.msi from the following page and install it on your computer:

Update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in

The file is available for download in the section labeled Easy To Fix on the page mentioned above. If the easy fix option is not suitable for you and you prefer to edit the registry of your computer manually, the article also provides that information in the section "How the DefaultSecureProtocols registry entry works."

 

Alternate, you may follow the below steps to enable TLS 1.2 on your system.

Please enable the internet connection on your machine.

Follow the below steps to launch 'Services' from the start menu:

Click the Windows Start button from the desktop and search with the keyword 'Services'.

 

Click on 'Services' to launch the 'Services' application.

 

Start the below two services:

1) Background Intelligent transfer system (Right-click and go to "Properties" and select start type as "Automatic" and click on "Start" button)

 

2) Windows Update (Right-click and go to "Properties" and select start type as "Automatic" and click on "Start" button)

 

Create a folder named TLS12 in your C: drive.

 

Download the two files from the below links and place them in the TLS12 folder.

install-kb.ps1

tls-reg-edit.ps1

 

Run PowerShell (without x86) from the start menu as “Run as administrator.”

 

In PowerShell command prompt, navigate to the TLS12 folder and execute below commands one-by-one.

PS C:\Windows\system32> cd\

PS C:\> cd .\TLS12

PS C:\TLS12> Set-ExecutionPolicy Bypass -Scope Process ; .\install-kb.ps1

 

Type "Yes" and press the "Enter" key.

It will update the system to KB3140245.

 

Restart your machine.

 

Run PowerShell (without x86) from the start menu as “Run as administrator.”

In PowerShell command prompt, navigate to the TLS12 folder and execute below commands one-by-one.

PS C:\Windows\system32> cd\

PS C:\> cd .\TLS12

PS C:\TLS12> Set-ExecutionPolicy Bypass -Scope Process ; .\tls-reg-edit.ps1

 

Type "Yes" and press the "Enter" key.

 

Restart your machine.

 

After restarting the machine, launch the VB Demo application.

Connect using the DSN' QuickBooks Online Data'.

You should be able to connect.

 

 

Source of PS  -  How+to+Configure+Microsoft+Windows+7+to+use+TLS+Version+1.2

 

If you are still the facing issue, please raise a support ticket to the QODBC Technical Support Department from below-mentioned link & provide requested information:

Submit a Ticket

Please attach the below-listed files:

1) Screenshot of QODBC Setup Screen -- > About

2) Screenshot of the issue you’re facing.

Share Entire Log Files as an attachment in text format from

3) QODBC Setup Screen -- > Messages -- > Review QODBC Messages

4) QODBC Setup Screen -- > Messages -- > Review SDK Messages

Refer to: How to take a screenshot: How to take a screenshot

 

Tags: QuickBooks Online, QBO, oAuth, Windows 7, TLS, Unable to connect, QODBC Online, QO

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