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[QODBC-ALL] Troubleshooting - An Incomplete record not found for CDKEY / Unable to activate CDKey
Posted by Rajendra Dewani (QODBC Support) on 12 December 2018 10:55 AM

Troubleshooting - An Incomplete record not found for CDKEY / Unable to activate CDKey / Reason: Unable to locate the Software ID:

Problem Description:

I am on Windows 64-bit and I am unable to activate QODBC.

 

Solution:

Proxy or Firewall:

Please check if your Proxy or Firewall (software or hardware based firewall) is blocking QODBC.

Turn Off Proxy or Firewall and try again.

If you are still facing the issue, please try connecting to cellphone hotspot or try connecting to an alternate internet connection.

If you are still facing the issue, please try Manual Activation.

Manual Activation:

Please try activating your QODBC license using Manual process.

Please refer to the section "Manual Activation" - http://qodbc.com/links/1957

If you are still facing the issue, please raise a support ticket with "Sales - Registration - Activation Department": Click Here for raising a support ticket.

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