Troubleshooting - Unable to load all customer records due to CustomerShippingAddress

Problem Description:

I am unable to load all customer records through QODBC.

I have a large number of customers with ship-to addresses.

I have tried to execute the query using the UNOPTIMIZED keyword. But still didn't get the records.

I have noticed the following error in QODBC logs.

SELECT * FROM Customer UNOPTIMIZED

Error Getting XML in BuildAndLoadXMLForNextRecord 

Solution:

Please follow the steps below & test again.

1. Open the QODBC Setup Screen from the Advanced tab. Set the iterator size to 10.

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To "User DSN" or "System DSN" Tab (i.e., Whatever DSN you are using)>> select your DSN >> click "configure" >> switch to Advanced tab >> Set Iterator or Chunk Size to 10 & apply changes.

2. Execute the query below in the Customer table.

Select * from Customer UNOPTIMIZED

OR

Query the table Customer with filter ListID or FullName.

For Example:

Select * from Customer UNOPTIMIZED where fullname='ABC.'

OR

Attempt to optimize the customer table through QODBC Test Tool using the below query & check again. (Retry if fail).

SP_OPTIMIZEFULLSYNC Customer