[QXL-Desktop] Troubleshooting - QXL 80040414 Popup window(s) in the QuickBooks Must be closed - Unable to connect to QuickBooks
Posted by Jack - QODBC Support on 28 June 2016 02:54 PM

Troubleshooting - QXL 80040414 Modal Popup Error

Problem Description:

I am trying to export data from QXL. But when I clicked on the QXL export button, I got the below error message.

Unable to connect to QuickBooks. Popup window(s) in the QuickBooks application MUST be closed before QXL can communicate with QuickBooks.

Error Occurred: ERROR [00000] [QODBC] QB Begin Session Failed. Error = 80040414, A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box.



Please navigate to QuickBooks & make sure that there is no modal popup window open in QuickBooks. If any modal popup window is available in QuickBooks, you will get an "Error = 80040414; A modal dialog box is showing in the QuickBooks user interface....". QuickBooks says that a modal connection is active for this part of QuickBooks, and you need to wait.

It would be best if you closed this modal popup window in QuickBooks & export data using QXL.

QXL does not have control over a Modal Popup window in QuickBooks. QXL cannot suppress or bypass this type of dialogue. It would be best if you disabled the modal popup from QuickBooks.

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