Troubleshooting - QODBC installer error: Windows cannot find explorer.exe. Could not execute the external program

Problem Description:

We downloaded the QODBC trial from your website. At the end of the installation process - after clicking the 'finish' button, a dialog appears saying that 'explorer.exe' cannot be found.

I am getting the following error:

Windows cannot find 'C:\Users\SAMMYH~1\WINDOWS\explorer.exe'. Make sure you typed the name correctly, and then try again.


Could not execute the external program

C:\Users\SAMMYH~1\WINDOWS\explorer.exe


The installation process aborts, and the software is then uninstalled.

Solution:

This issue occurs when using the QODBC V16.0.0.317 installer & Windows folder is personalized to point to the User's Roaming profile. We have fixed this issue in our latest version of QODBC (V318 or above). You can download the latest QODBC by clicking here.

If you want to use QODBC V317, then please follow the steps below to resolve the issue:

1. Open Windows Explorer.
Navigate to
C:\Windows\




2. Inside the "Windows" folder, you should find "explorer.exe."


Copy explorer.exe by right-clicking on explorer.exe & clicking copy.


3. Navigate to

C:\Users\Windows Username\Windows\
(Windows Username = The current logged-in Windows Username)

In this example, my Windows username is Dewani. So I am navigated to C:\Users\Dewani\Windows.


4. Paste the copied file in the directory C:\users\Windows Username\Windows\
In this example, my Windows username is Dewani. So I am pasting the file to C:\Users\Dewani\Windows. By right-clicking on the C:\Users\Dewani\Windows folder & clicking Paste.




5. Now try to install QODBC again. You will not get this error.