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[QODBC-ALL] Troubleshooting - QODBC licensing issues with Windows 10 upgrades
Posted by Jack - QODBC Support on 18 September 2015 07:50 AM

Troubleshooting - QODBC licensing issues with Windows 10 upgrades

Problem Description:

I want to upgrade my Operating System to Windows 10 and want to know is there any precautions/actions required for QODBC to keep working. 

Solutions:

Steps before upgrading to Windows 10:

Please follow the steps below before upgrading the Operating System to Windows 10.

1). Deactivate QODBC license with the CDKEY from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To "System DSN" Tab >> select QuickBooks Data >> click "configure" >> switch to activate/deactivate >> click "deactivate"

Please refer to the link below for Deactivating the QODBC license.

How to activate/deactivate QODBC

It is highly recommended that you deactivate the license before upgrading the OS.

2). Uninstall QODBC from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Uninstall QODBC

Follow uninstall steps & uninstall QODBC.

3). Upgrade the OS to Windows 10.

4). After upgrading the OS to Windows 10, please refer to the link below for installing QODBC and follow the steps:

Connecting QODBC Driver to QuickBooks for the First Time (Video)

5) After the successful installation of QODBC, please activate the QODBC license with the CDKey from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To "System DSN" Tab >> select QuickBooks Data >> click "configure" >> switch to activate/deactivate >> click "activate"

Please refer to the link below for Activating the QODBC license.

How to activate/deactivate QODBC

Problem Description:

I have upgraded my system to windows 10 and after upgrading the OS I am facing licensing issues. I have a QODBC license, but my QODBC Setup Screen >> About tab says Evaluation Version has expired. 

Please help me on this issue.

Solutions:

Steps after upgrading to Windows 10:

If you did not deactivate the license and have already upgraded windows directly and are unable to use QODBC, then please follow these steps:

1). Try to run QODBC Setup Screen as "Run as Administrator" from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> right click on QODBC Setup Screen and "Run as Administrator".

If above does not resolve issue, then please follow the steps below:

2). Please try to Deactivate the license with the CDKEY from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To "System DSN" Tab >> select QuickBooks Data >> click "configure" >> switch to activate/deactivate >> click "deactivate"

3). Please try to Activate QODBC with the CDKEY from:

Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >> Go To "System DSN" Tab >> select QuickBooks Data >> click "configure" >> switch to activate/deactivate >> click "activate"

Please activate with the CDKEY, after the successful activation please test the connection with QuickBooks using the VB Demo.

Please refer to the link below to Activate/Deactivate QODBC license.

How to activate/deactivate QODBC

If you encounter "CDKEY Exhausted" message, wait for 24-48 hours and then try to Activate license.

If you are still facing licensing issues or unable to deactivate QODBC, raise a support ticket with "Sales - Registration - Activation Department"

Click Here for raising a support ticket.

 

 

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