Knowledgebase: TroubleShooting
[QODBC-Desktop] Troubleshooting - Getting "Wrong Client EncyptKey Setting" error
Posted by Jack - QODBC Support on 31 March 2015 10:52 AM

Troubleshooting - Getting "Wrong Client EncyptKey Setting" error

Problem Description:

I'm trying to establish the connection to QuickBooks using QRemote Server. But when I tried to connect, I got the below error message:

"Wrong client Encyptkey setting":

 

http://support.flexquarters.com/esupport/newimages/Encrypt/step1.png

 Or

"QRemote Client Encryption Key does not match with the one specified on QRemote Server."

 

http://support.flexquarters.com/esupport/newimages/Encrypt/step4.png

How can I solve this error?

 

Solution 1:

You will receive this error when using the encryption key in QRemote Server, which does not match the QRemote Client encryption key.

If you want to use the Encryption key, then you need to set the same encryption key on the QRemote client & server.

You can check the QRemote Client encryption key from:

32-bit QRemote DSN:

Start>> All Programs>>QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >>Go To "System DSN" Tab >> select QuickBooks Data QRemote >> click "configure"

64-bit QRemote DSN:

Start>> All Programs>> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source 64-bit >>Go To "System DSN" Tab >> select QuickBooks Data 64-bit QRemote>> click "configure"

http://support.flexquarters.com/esupport/newimages/Encrypt/step2.png

 

You can check the QRemote Server Encryption key from:

You can find the QRemote server running in the System Tray. If it is not running, then please run from the following:

Start>>All Programs>> QODBC Driver for use with QuickBooks >> QRemote Server for QODBC

Open QRemote Server from the system tray:

File>> Setting >> Encryption tab

 

http://support.flexquarters.com/esupport/newimages/Encrypt/step3.png

 

Please verify the encryption key from the client & server. If the Encryption key is different, then please set the same encryption key apply changes & restart QRemote Server & test again.

If you don't want to use the Encryption key, turn off the encryption, and please keep it as the default key("QODBC#QRemote$1") on the QRemote Client side & QRemote Server side.

Open QRemote Server from the system tray:

File>> Setting >> Encryption tab>> Select "No Encryption in transmission," apply changes & restart QRemote Server & test again.   

 

Solution 2:

Delete the file "QRemoteServerConfig.ini" from the below-listed location:

C:\ProgramData\QODBC Driver for QuickBooks

After deleting the file "QRemoteServerConfig.ini," exit QRemote Server

Close all the applications that use QODBC or QuickBooks application.
Close / Exit QRemoteServer
Uninstall QODBC. (Do not deactivate your current CDKEY/License)
Install QODBC again.
Skip the CDKEY step during installation
Restart Windows


If you are using QRemote Remotely or an SQL server with QRemote from another machine, perform the above steps on that machine.

Please do not change the default encryption option or setting; try connecting it again.

 

[QODBC Online]

Delete the file "QRemoteServerConfig.ini" from the below-listed location:

C:\ProgramData\QODBC Driver for QuickBooks Online

After deleting the file "QRemoteServerConfig.ini," exit QRemote Online Server.

Close all the applications that use QODBC Online or QuickBooks Online.
Close / Exit QRemoteServer Online
Uninstall QODBC Online. (Do not deactivate your current CDKEY/License)
Install QODBC Online again.
Skip the CDKEY step during installation
Restart Windows


If you are using QRemote Online Remotely or an SQL server with QRemote Online from another machine, perform the above steps on that machine.

Please do not change the default encryption option or setting; try connecting it again.

 

[QODBC POS]

Delete the file "QRemoteServerConfig.ini" from the below-listed location:

C:\ProgramData\QODBC Driver for QuickBooks POS

After deleting the file "QRemoteServerConfig.ini," exit QRemote for QuickBooks POS Server.

Close all the applications that use QODBC POS or QuickBooks POS.
Close / Exit QRemoteServer for QuickBooks POS
Uninstall QODBC POS. (Do not deactivate your current CDKEY/License)
Install QODBC POS again.
Skip the CDKEY step during installation
Restart Windows


If you are using QRemote for QODBC POS Remotely or an SQL server with QRemote for QODBC POS from another machine, perform the above steps on that machine.

Please do not change the default encryption option or setting; try connecting it again.

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