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[QODBC-Desktop] Troubleshooting - QODBC Setup Screen does not display all contents
Posted by Jack - QODBC Support on 02 March 2015 12:43 PM

Troubleshooting - QODBC Setup Screen does not display all contents

Problem Description:

I successfully installed QODBC in my Win7 Pro and ready to purchase it. However, I found the "Setup" dialog box is too small and some of the contents, such as "Browse button", "Test Connection button", etc., could not fit in the dialog. i.e.: I cannot use these buttons. Please refer below screenshot.

 

http://support.flexquarters.com/esupport/newimages/Allcontents/step1.png

 

Solutions:

I would like to inform you that there some screen resolution problem on your machine due to this you are facing the issue. You can verify it by trying to connect any application to QuickBooks using QODBC. Please try to export QuickBooks Data in MS Excel using QODBC & verify the issue.

Please refer:

Using QuickBooks Data with Excel 2010 32-bit


I kindly request you to please refer below image with & compare same dialog box from your machine:

 

http://support.flexquarters.com/esupport/newimages/Allcontents/step2.png

 

http://support.flexquarters.com/esupport/newimages/Allcontents/step3.png

 

So you can verify the problem.  It should not be displayed as below:



Also, please verify "locale" setting of the system. You can verify it from Control Panel --> Region and Language --> Administrative Tab -->

If you had setup system locale to the language other than "English (United States)", then you might be facing this issue. Please change "locale" to "English (United States)". If you have any other language, then try again.

You can change locale settings by clicking "Change system locale..."

  

Select English (United States) & click "OK".

Also, Verify your display settings. You can verify it from Control Panel --> Display --> 

 

Make sure that default setting is selected. If any other option is selected, then please change it to Smaller -100% (default) option.

 

Also, Verify your system font settings. You can verify it from Control Panel --> Fonts -->

Click on "Font Settings"

Click on "Restore default font settings" to restore default settings.

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