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[QODBC-Desktop] How to Locate Log Files of QODBC for Troubleshooting
Posted by Juliet (QODBC Support) on 22 July 2011 07:43 AM

How to Locate Log Files of QODBC for Troubleshooting

Note: The QODBC message, SDK message and Detail Trace Log file could always help to quickly locate the issue of QODBC itself. Below is an instruction on how to locate them for troubleshooting.

Clear All Messages Before Troubleshooting

Close All the application which is used QODBC. ( if you do not close application, QODBC may not clear old logs or may not write new logs to detail trace)

First, open your QODBC setup program in QODBC Drive for QuickBooks groups -> Messages Tab, press "Clear QODBC Messages" and "Clear Trace Log" button to clear all the previous messages.

Note: You could also save the existing Logs "QODBC Messages" & "Review Trace Log" before the clearing.

Turn On Detail Tracing Option with XML Information

1) Turn on Detail Trace from: Start >> All Programs >> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source

Go To "System DSN" Tab, Select "QuickBooks Data" DSN & click "Configure".

Navigate to "Message" Tab & enable "Detail Tracing (Slow)" option.

2) Switch to "Advanced" tab & Select "Add XML to Detail Trace Log"

3) Apply the changes. Close all the applications. ( If any of the application is already connected, QODBC will not start logging ) Connect again. 

Run the Routine Activities and Locate Error Messages

Run your routine activities and take a screenshot of the error as soon as you encounter the issue, and save the logs i.e.

QODBC Setup Screen-> Messages -> "Review QODBC Messages"

QODBC Setup Screen-> Messages -> "Review SDK Messages"

QODBC Setup Screen-> Messages -> "Review Trace Log"

as separate text files and send them to the Technical Support Person for further investigations.

After that, please Uncheck the "Detail Tracking Log" option.

Note: Detail Tracing (Slow) creates a trace log of exactly what QODBC is doing in the background with the application and is used for debugging purposes. Make sure the log is turned off when not needed as these logs can use up large amounts of disk space.

Manually locate QODBC & QuickBooks SDK log files.

QODBC Desktop:

The QODBC Desktop Log file can be located at User's Roaming Profile Folder.

C:\Documents and Settings\UserName\Application Data\QODBC Driver for QuickBooks

OR

C:\Users\UserName\AppData\Roaming\QODBC Driver for QuickBooks

To locate QODBC log file navigate to: Start >> Run

Enter %appdata% & click "OK".

You will find "QODBC Driver for QuickBooks" folder under "Roaming" folder. Open folder to locate the logs.

OR

You can open Windows Explorer and navigate to C:\Users\UserName\AppData\Roaming\QODBC Driver for QuickBooks

You can locate QuickBooks SDK logs from C:\ProgramData\Intuit\QuickBooks folder.

QODBC POS:

The QODBC POS Log file can be located at User's Roaming Profile Folder.

C:\Documents and Settings\UserName\Application Data\QODBC Driver for QuickBooks POS

OR

C:\Users\UserName\AppData\Roaming\QODBC Driver for QuickBooks POS

To locate QODBC POS log file navigate to: Start >> Run

Enter %appdata% & click "OK".

You will find "QODBC Driver for QuickBooks POS" folder under "Roaming" folder. Open folder to locate the logs.

OR

You can open Windows Explorer and navigate to C:\Users\UserName\AppData\Roaming\QODBC Driver for QuickBooks POS

You can locate QuickBooks POS SDK logs from C:\ProgramData\Intuit\QuickBooks folder.

QODBC Online:

The QODBC Online Log file can be located at User's Roaming Profile Folder.

C:\Documents and Settings\UserName\Application Data\QODBC Driver for QuickBooks Online

OR

C:\Users\UserName\AppData\Roaming\QODBC Driver for QuickBooks Online

To locate QODBC Online log file navigate to: Start >> Run

Enter %appdata% & click "OK".

You will find "QODBC Driver for QuickBooks Online" folder under "Roaming" folder. Open folder to locate the logs.

OR

You can open Windows Explorer and navigate to C:\Users\UserName\AppData\Roaming\QODBC Driver for QuickBooks Online

There is no QuickBooks Online API logs generated.

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