|
[QODBC ALL] - Troubleshooting - Unable to verify license / Subscription is inactive / License verification is required
Posted by Rajendra Dewani (QODBC Support) on 14 April 2025 03:25 PM
|
|
[QODBC ALL] - Troubleshooting - Unable to verify license / Subscription is inactive / License verification is requiredProblem Description:QODBC stopped working this morning, and I got a message that / License verification is required. I opened license sync and hit the "Sync Now" button. It seems like something might be happening, but I get no message of any sort popping up, and QODBC still has the message that license sync needs to be run. How can I resolve this?
Solution:
Solution applicable to "QODBC for QuickBooks Desktop": Please download the latest version of QODBC Desktop from the link below.
Installer
NOTE: After installing this version, you may have to rebuild the optimizer file. The installer will reset the default QODBC and QRemote DSN.
Please do not deactivate the current CDKEY.
Download the QODBC Installer.
Close all the applications that use QODBC or QuickBooks.
Close / Exit QRemoteServer.
Uninstall the current version of QODBC.
Install the latest version of QODBC.
You can skip the CDKEY step during installation.
Restart Windows.
Go to the QODBC Setup Screen->" About" window to see if the version change has been applied.
If you are using QODBC remotely (using QODBC on multiple machines), please install QODBC on those machines.
After successfully installing the updated version QODBC & QRemote.
Start QuickBooks and log in to the QuickBooks company file as QuickBooks user "Admin".
Connect to using your application.
(If you are using MS Access, please re-link your tables. How to Re-Link QuickBooks Data in MS Access - http://qodbc.com/links/2679)
Please test the reported issue & share the outcome.
NOTE: After installing this version, you may have to rebuild the optimizer file. The installer will reset the default QODBC and QRemote DSN.
Please refer to the following link to rebuild the optimizer - How to remove the Optimizer file - http://qodbc.com/links/2519 & How to rebuild the optimizer file - http://qodbc.com/links/2453
Also, refer to - Slow Performance / Cannot Get Full Records from QuickBooks / How to find missing data - http://qodbc.com/links/2461
If you still face the issue, please create a new support ticket - https://support.flexquarters.com/esupport/index.php?/DefaultImported/Tickets/Submit
Attach the following information
1) Screenshot of QODBC Setup Screen -- > About
2) Screenshot of the issue you're facing.
Share Entire Log Files as an attachment in text format from
3) QODBC Setup Screen -- > Messages -- > Review QODBC Messages
4) QODBC Setup Screen -- > Messages -- > Review SDK Messages
Refer to How to take a screenshot: www.qodbc.com/links/screenshot.htm
License:
Installing the new version will not require you to upgrade your existing QODBC license. You can continue using your current QODBC license without any changes. Once the new version is installed, you can still access the same QuickBooks company file associated with your existing license. Please note that a new license purchase is only necessary if you decide to upgrade QuickBooks to a newer version or year. Solution applicable to "QODBC for QuickBooks Online":
Please download the latest version of QODBC Online from the link below. Installer https://qodbc.com/download-online-qodbc/ Back up your connection key – Start >> All Programs >> QODBC Driver for QuickBooks Online >> General tab >> Click on the "Export Connection key" button. Save the connection key file. Refer to the Knowledgebase article "Import / Export connection key:" at https://qodbc.com/links/2658 Please do not deactivate the current CDKEY. Download the QODBC Online Installer. Close all the applications that use QODBC Online Close / Exit QRemoteServer. Uninstall the current version of QODBC Online. Install QODBC Online latest version. Skip the CDKEY step during the installation Restart Windows (if prompted) Go to the QODBC Online Setup Screen-> "About" window to see if the version change has been applied. Close QODBC Online Setup Screen After successfully installing the new version of QODBC Online and QRemote, please rebuild the Optimizer file and test the reported issue. Please do share the outcome of the test. If you cannot connect, you can restore your connection key. To restore your connection key – Start >> All Programs >> QODBC Driver for QuickBooks Online >> General tab >> click on the "Import Connection key" button. Select the backed-up connection key file. NOTE: After installing this version, you may have to rebuild the optimizer file. If you are still facing the issue, please attach the files listed below when replying to the ticket.
Share Entire Log Files as an attachment in text format from
Refer to: How to take a screenshot: www.qodbc.com/links/screenshot.htm Solution applicable to "QODBC for QuickBooks POS":
Please download the latest version of QODBC POS using the link below. Installer https://qodbc.com/download-pos/ Download the QODBC POS Installer. Close all the applications that use QODBC POS or QuickBooks Close / Exit QRemoteServer Uninstall your current QODBC POS. Install QODBC POS latest version. Skip the CDKEY step during installation. Restart Windows Go to the QODBC POS Setup Screen-> "About" window to see if the version change has been applied. After successfully installing the new version of QODBC POS and QRemote, please test the reported issue and share the outcome. If you are still facing the issue, please attach the files listed below when replying to the ticket.
Share Entire Log Files as an attachment in text format from
Refer to: How to take a screenshot: www.qodbc.com/links/screenshot.htm | |
 (0 vote(s)) Helpful Not helpful |