Troubleshooting: Version update over the existing version didn't seem to work

Problem Description 1

 I recently downloaded and installed the latest version of QODBC on top of my existing purchased version. However, when I access the QODBC setup screen, it still displays the previous version. Am I doing something wrong?

Solutions 1

For QODBC Desktop, please refer to the following instructions.

Please download the latest version of QODBC Desktop from the link below.

Installer

https://qodbc.com/qodbc-downloads/

NOTE: After installing this version, you may have to rebuild the optimizer file. The installer will reset the default QODBC and QRemote DSN.

Please do not deactivate the current CDKEY.

Download the QODBC Installer.

Close all the applications that use QODBC or QuickBooks.

Close / Exit QRemoteServer.

Uninstall the current version of QODBC.

Install the latest version of QODBC.

You can skip the CDKEY step during installation.

Restart Windows.

Go to the QODBC Setup Screen->" About" window to see if the version change has been applied.

If you are using QODBC remotely (using QODBC on multiple machines), please install QODBC on those machines.

After successfully installing the updated version of QODBC & QRemote, please test the reported issue & share the outcome.

For QODBC Online, please refer to the following instructions.

Please download the latest version of QODBC Online from the link below.

Installer

https://qodbc.com/download-online-qodbc/

Back up your connection key – Start >> All Programs >> QODBC Driver for QuickBooks Online >> General tab >> Click on the "Export Connection key" button. Save the connection key file.

Refer to the Knowledgebase article "Import / Export connection key:" at https://qodbc.com/links/2658

Please do not deactivate the current CDKEY.

Download the QODBC Online Installer.

Close all the applications that use QODBC Online

Close / Exit QRemoteServer.

Uninstall the current version of QODBC Online.

Install QODBC Online latest version.

Skip the CDKEY step during the installation

Restart Windows (if prompted)

Go to the QODBC Online Setup Screen-> "About" window to see if the version change has been applied.

Close QODBC Online Setup Screen

After successfully installing the new version of QODBC Online and QRemote, please rebuild the Optimizer file and test the reported issue.

Please do share the outcome of the test.

If you cannot connect, you can restore your connection key. To restore your connection key – Start >> All Programs >> QODBC Driver for QuickBooks Online >> General tab >> click on the "Import Connection key" button.

Select the backed-up connection key file.

NOTE: After installing this version, you may have to rebuild the optimizer file.

For QODBC POS, please refer to the following instructions.

Please download the latest version of QODBC POS from the link below.

Installer

https://qodbc.com/download-pos/

Download the QODBC POS Installer.

Close all the applications that use QODBC POS or QuickBooks

Close / Exit QRemoteServer

Uninstall your current QODBC POS.

Install QODBC POS latest version.

Skip the CDKEY step during installation

Restart Windows

Go to the QODBC POS Setup Screen-> "About" window to see if the version change has been applied.

After successfully installing the new version of QODBC POS and QRemote, please test the reported issue and share the outcome.

Problem Description 2

    I was using a very older version of QODBC (maybe around 3-4 years old), I just installed the latest version of QODBC, and I had a whole new screen showing it as an evaluation version. Is my license not valid for QODBC?

Solutions 1

Please activate the CDKEY again, and that should fix the issue.

If you are still facing the issue, please raise a support ticket with us.