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[QODBC-ALL] Troubleshooting - QODBC installer error Windows cannot find explorer.exe. Could not execute the external program
Posted by Jack - QODBC Support on 14 June 2016 10:37 AM

Troubleshooting - QODBC installer error Windows cannot find explorer.exe. Could not execute the external program

Problem Description:

We downloaded the QODBC trial from your website. At the end of the installation process - after clicking the 'finish' button, a dialog appears saying that 'explorer.exe' cannot be found.

I am getting below error:

Windows cannot find 'C:\Users\SAMMYH~1\WINDOWS\explorer.exe'. Make sure you typed the name correctly, and then try again.


Could not execute the external program

C:\Users\SAMMYH~1\WINDOWS\explorer.exe


The installation process aborts and the software is then uninstalled.

 

Solution:

This issue occurs when using QODBC V16.0.0.317 installer & Windows folder is personalized to point to User's Roaming profile. We have fixed this issue in our latest version of QODBC (V318 or above). You can download QODBC latest by clicking here.

If you want to use QODBC V317, then please follow below steps to resolve the issue:

1. Open windows Explorer.
Navigate to
C:\Windows\




2. Inside the "Windows" folder you should find "explorer.exe"


Copy explorer.exe, By right click on explorer.exe & click copy.


3. Navigate to

C:\Users\Windows Username\Windows\
(Windows Username = The current logged in Windows Username)

In this example my Windows username is Dewani. So I am navigated to C:\Users\Dewani\Windows


4.Paste the copied file in the directory C:\users\Windows Username\Windows\
In this example my Windows username is Dewani. So I am pasting the file to C:\Users\Dewani\Windows By right click on C:\Users\Dewani\Windows folder & click Paste.




5. Now try to install QODBC again. You will not get this error.

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