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<title><![CDATA[FLEXquarters.com Limited]]></title>
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<title><![CDATA[[QODBC-POS] Troubleshooting - Getting error The receipt is not balanced. Undefined amount is]]></title>
<link><![CDATA[https://support.flexquarters.com/esupport/index.php?/Knowledgebase/Article/View/2995]]></link>
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<pubDate><![CDATA[Fri, 09 Feb 2018 12:58:54 +0000]]></pubDate>
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<description><![CDATA[ Troubleshooting - Getting error: The receipt is not balanced. An undefined amount is
Problem Description:
I am trying to create a sales receipt. I have a sales item that is 550. The customer paid 3 dollars, so that leaves 547 in their account.
"SalesR...]]></description>
<content:encoded><![CDATA[<h2><span style="color: #6633cc; font-family: Arial,Helvetica,sans-serif;"> Troubleshooting - Getting error: The receipt is not balanced. An undefined amount is</span></h2>
<h3><span style="font-family: Arial,Helvetica,sans-serif;"><span style="color: #0066cc;">Problem Description:</span></span></h3>
<p>I am trying to create a sales receipt. I have a sales item that is 550. The customer paid 3 dollars, so that leaves 547 in their account.</p>
<p>"SalesReceiptItemPrice," = 550</p>
<p>"TenderAccount01TenderAmount", = 547</p>
<p>"TenderCreditCard01TenderAmount", = 3</p>
<p>I am getting a receipt, not a balanced error. Should I remove the "SalesReceiptItemPrice" field and leave the other two areas since QBs already know how much the item costs? Am I missing something?</p>
<p>Below is my SQL statement:</p>
<p>INSERT INTO SalesReceiptItem ( CustomerListId, Comments, PriceLevelNumber, SalesReceiptType, TaxCategory, TxnState, SalesReceiptItemListID, SalesReceiptItemDesc1, SalesReceiptItemDesc2, SalesReceiptItemQty, SalesReceiptItemTaxCode, SalesReceiptItemPrice, TenderCreditCard01CardName, TenderCreditCard01TenderAmount, FQSaveToCache ) VALUES ( '1831695813156176129', 'CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ', '2', 'Sales,' 'Local Sales Tax,' 'Normal,' '1363624405422211329', 'Registration Fee - Shimano Di2', 'Shimano Di2 Seminar', 1, 'Non,' 50, 'Credit Card,' 50, 1 )</p>
<p>INSERT INTO SalesReceiptItem ( CustomerListId, Comments, PriceLevelNumber, SalesReceiptType, TaxCategory, TxnState, SalesReceiptItemListID, SalesReceiptItemDesc1, SalesReceiptItemDesc2, SalesReceiptItemTaxCode, SalesReceiptItemQty, SalesReceiptItemPrice, TenderCreditCard01CardName, TenderCreditCard01TenderAmount, TenderAccount01TenderAmount, FQSaveToCache ) VALUES ( '1831695813156176129', 'CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ', '2', 'Sales,' 'Local Sales Tax,' 'Normal,' '1363619418940014849', 'Tuition - Shimano Di2 Seminar', 'Shimano Di2 Seminar', 'Non,' 1, 150, 'Credit Card,' 3, 147, 1 )</p>
<p>INSERT INTO SalesReceipt ( CustomerListID, StoreNumber, Comments, TxnDate, ShipDate, FQSaveToCache ) VALUES ( '1831695813156176129', 2, 'CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ', {d'2018-01-26'}, {d'2018-01-26'}, 0 )</p>
<h3><span style="font-family: Arial,Helvetica,sans-serif;"><span style="color: #0066cc;">Solution:</span></span></h3>
<p>The "The receipt is not balanced" error is because 50 dollars from the first query is not added to the overall receipt. To overcome this, you need to remove payment details in the 1st query &amp; add it to 2nd query as below:</p>
<p>INSERT INTO SalesReceiptItem (CustomerListId, Comments, PriceLevelNumber, SalesReceiptType, TaxCategory, TxnState, SalesReceiptItemListID, SalesReceiptItemDesc1, SalesReceiptItemDesc2, SalesReceiptItemQty, SalesReceiptItemTaxCode, SalesReceiptItemPrice, FQSaveToCache) VALUES ('1831695813156176129', 'CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ', '2', 'Sales,' 'Local Sales Tax,' 'Normal,' '1363624405422211329', 'Registration Fee - Shimano Di2', 'Shimano Di2 Seminar',1, 'Tax,' 50,1)</p>
<p>INSERT INTO SalesReceiptItem (CustomerListId, Comments, PriceLevelNumber, SalesReceiptType, TaxCategory, TxnState, SalesReceiptItemListID, SalesReceiptItemDesc1, SalesReceiptItemDesc2, SalesReceiptItemTaxCode, SalesReceiptItemQty, SalesReceiptItemPrice, TenderCreditCard01CardName, TenderCreditCard01TenderAmount, TenderAccount01TenderAmount, FQSaveToCache) VALUES('1831695813156176129', 'CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ', '2', 'Sales,' 'Local Sales Tax,' 'Normal,' '1363619418940014849', 'Tuition - Shimano Di2 Seminar', 'Shimano Di2 Seminar', 'Tax,' 1,150,' Credit Card,' 53,147,1)</p>
<p>INSERT INTO SalesReceipt (CustomerListID, StoreNumber, Comments, TxnDate, ShipDate, FQSaveToCache) VALUES ('1831695813156176129',1,' CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ',{d'2018-01-26'},{d'2018-01-26'},0)</p>
<p>Also, you can add payment details in the SalesReceipt table query.</p>
<p>INSERT INTO SalesReceipt (CustomerListID, StoreNumber, Comments, TxnDate, ShipDate, TenderCreditCard01CardName, TenderCreditCard01TenderAmount, TenderAccount01TenderAmount) VALUES ('1831695813156176129',1,' CC Transaction #: 260118B38-5E6CA366-5005-4DD3-90B8-2AC9E000B829 ',{d'2018-01-26'},{d'2018-01-26'},' Credit Card,' 53,147)</p>]]></content:encoded>
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<title><![CDATA[[QODBC-POS] Troubleshooting - How to add discount value to SalesReceiptItem]]></title>
<link><![CDATA[https://support.flexquarters.com/esupport/index.php?/Knowledgebase/Article/View/2867]]></link>
<guid isPermaLink="false"><![CDATA[1a99f6821980ac99136dcd2f1e9c8740]]></guid>
<pubDate><![CDATA[Thu, 24 Nov 2016 11:15:58 +0000]]></pubDate>
<dc:creator />
<description><![CDATA[ Troubleshooting - How to add discount value to SalesReceiptItem 
Problem Description:
 I&nbsp;want to add a $50 discount on a sales receipt item.I have been using the "discount" field in my SQL statement. I keep getting an error: ERROR [42S00] [QODBCPO...]]></description>
<content:encoded><![CDATA[<h2><span style="color: #6633cc; font-family: Arial,Helvetica,sans-serif;"> Troubleshooting - How to add discount value to SalesReceiptItem </span></h2>
<h3><span style="font-family: Arial,Helvetica,sans-serif;"><span style="color: #0066cc;">Problem Description:</span></span></h3>
<p><span style="font-family: Arial,Helvetica,sans-serif;"> I&nbsp;want to add a $50 discount on a sales receipt item.<br /><br />I have been using the "discount" field in my SQL statement. I keep getting an error: ERROR [42S00] [QODBCPOS] Error: 20004 - The receipt is not balanced. The indefinite amount is 50.00. <br /><br />How exactly do I add a discount value to one SalesReceiptItem?</span>&nbsp;</p>
<h3><span style="font-family: Arial,Helvetica,sans-serif;"><span style="color: #0066cc;">Solution:</span></span></h3>
<p><span style="font-family: Arial,Helvetica,sans-serif;"> There might be an issue with the Amount/Balance Amount and the payment amount(TenderAmount).<br /><br />I think you are not removing the discounted amount from the TenderAmount.<br /><br />Please check the amount. There might be a difference of 50.<br /><br />Please refer to&nbsp;<a href="https://community.intuit.com/questions/1098888-the-receipt-is-not-balanced-undefined-amount-is" target="_blank">the receipt. It is not balanced. The indefinite amount is</a> for more details. </span></p>]]></content:encoded>
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