[QODBC ALL] How to Renew Your QODBC Subscription License

Problem Description:

Your QODBC subscription license is approaching its expiration date, and you want to renew. QODBC subscriptions are managed through FastSpring, an online checkout and account management platform.

Affected products: QODBC Desktop (subscription version), QRemote Server
Expected outcome: Manage your subscription renewal, update payment information, and verify auto-renewal status through the FastSpring account portal.

Auto-Renewal

Most QODBC subscriptions are set up with automatic renewal. If auto-renewal is active, your license will renew on the scheduled date (typically 30 days before expiration) using the payment method on file. You do not need to take any action for a standard renewal.

A confirmation email is sent when auto-renewal processes successfully.

Updating Payment Information

1. Visit the FastSpring account page: https://flexquarters.onfastspring.com/account
2. Enter the email address associated with your QODBC license.
3. Check your email inbox for a message from FastSpring Checkout with the subject line: "[Your Full Name] here is a link to manage your orders"
4. Click the link in that email. The URL will look like: https://flexquarters.onfastspring.com/account/[random-text]
5. Update your credit card information or change your payment method as needed.

Verifying Subscription Status

After renewal, verify the subscription is active by:

6. Open the QODBC driver configuration (Start → All Programs → QODBC Driver for QuickBooks → Configure 32-Bit QODBC Driver).
7. Navigate to System DSN and select your configured DSN (e.g., "QuickBooks Data").
8. Click Configure, then go to the Activate/Deactivate tab. The activation status should show as Active.

Need Help?

If you have issues renewing or cannot locate your subscription:

• Contact QODBC Sales: http://qodbc.com/contact.htm
• Purchase a new license: https://qodbc.com/buy-now/

Cancelling Your Subscription

To stop your QODBC subscription from renewing:

8. Contact QODBC Support (via email at support@qodbc.com or through the ticket portal) and request cancellation of your subscription renewal.
9. Deactivate your license from the current machine before cancellation to free up your activation slot.
10. Confirm in writing that your subscription will not renew on the next billing date. The support team will disable auto-renewal on their end.

Related Articles:

QODBC and Remote Licensing Information How to Activate QODBC How to Deactivate QODBC and Transfer the License to a New Computer

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