Troubleshooting - How to get an invoice copy and a Performa invoice copy from FastSpring

Problem Description:

I want to get copies of invoices.

Solution:

Performa Invoice

Please visit the following link: https://flexquarters.onfastspring.com/account.

Input the email address associated with your license.

Check your email inbox, and you should receive an email with the subject:

<Your Fullname>, here is a link to manage your orders

From: FastSpring Checkout <mailer@fastspring.com>

Click the link received to manage your account.

The link (URL) should look like https://flexquarters.onfastspring.com/account/somerandomtext.

Click the Manage icon and then click Performa Invoice.

The performa invoice will be generated and will be opened in a new tab.

Please ensure you click Allow pop-up so that a new tab can be opened.

Past Invocies:

Please check your email inbox for Invoices received from FastSpring.

If you need any specific Invoice that you are unable to find in your mailbox, please email us the following details.

Your Order ID:  or QODBC CDKEY:

Product Name:

Invoice Month:

Please raise a support ticket and submit the requested information.

https://support.flexquarters.com/esupport/index.php?/Tickets/Submit

Tags: QuickBooks Online, QBO, Subscription QODBC Online, Cancel subscription