Knowledgebase: Setup
[QODBC-Desktop] Troubleshooting - The connection continuously fails and gives us a security message
Posted by Rajendra Dewani (QODBC Support) on 29 October 2024 02:06 PM

[QODBC-Desktop] Troubleshooting - The connection continuously fails and gives us a security message

Problem Description:

We have an issue with a QuickBooks Desktop 24. I have downloaded the latest driver, and I have the latest QuickBooks. 

The connection continuously fails and gives us a security message about wanting to enable it in QuickBooks for that specific computer and user and it was working with the older version of QuickBooks 23 and the older driver, and something has changed. We are uncertain as to what needs to be changed.

Solution:


Start QuickBooks and log in to the QuickBooks company file as QuickBooks user "Admin".
Connect to QuickBooks Data using the QODBC 32-Bit Test Tool.
Switch to QuickBooks and check if there is any prompt. Please accept the certificate/integrated application permissions (if any).
Disconnect
Connect to QuickBooks Data using your application.


>> The connection continuously fails and gives us a security message about wanting to enable it in QuickBooks

Intuit has recently added a new security feature - https://quickbooks.intuit.com/learn-support/image/serverpage/image-id/84123iE5E2A8E37E4C0D0E/image-size/large
When prompted, please input your Intuit account information to suppress the popup.

In your QuickBooks Desktop, go to the Company menu.
Next, select the My Company option.
From there, you can log in to your account.
You can save your Primary Admin credentials and will be asked to log in every 180 days.

Please also refer to the following articles.
https://quickbooks.intuit.com/learn-support/en-us/account-management/has-anyone-been-able-to-get-rid-of-popups-and-login-requirements/00/1136260
https://quickbooks.intuit.com/learn-support/en-us/other-questions/sign-in-required-pop-up/00/1479029

If you are still having the issue, please attach the files listed below to find the issue.

Screenshot of QODBC Setup Screen -- > About (Start>>All Programs>> QODBC Driver for QuickBooks>> QODBC Setup Screen >> About Tab)
Screenshot of the problem you are facing. (Please send it as an attachment) - Full Screen
Log Files from
QODBC Setup Screen -- > Messages -- > Review QODBC Messages (Please send it as an attachment)
QODBC Setup Screen -- > Messages -- > Review SDK Messages (Please send it as an attachment)

 

 

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