Knowledgebase: FAQ
[QXL-Desktop] Troubleshooting - QXL 80040414 Popup window(s) in the QuickBooks Must be closed - Unable to connect to QuickBooks
Posted by Jack - QODBC Support on 28 June 2016 02:54 PM

Troubleshooting - QXL 80040414 Modal Popup Error

Problem Description:

I am trying export data from QXL. But when I click on QXL export button I got below error message.

Unable to connect to QuickBooks. Popup window(s) in the QuickBooks application MUST be closed before QXL can communicate with QuickBooks.

Error Occurred: ERROR [00000] [QODBC] QB Begin Session Failed. Error = 80040414, A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box.

 

Solution:

Please navigate to QuickBooks & make sure that there is no modal popup window is open in QuickBooks. If any modal popup window is open in QuickBooks you will get an "Error = 80040414, A modal dialog box is showing in the QuickBooks user interface....". QuickBooks is simply saying that a modal connection is active for this part of QuickBooks and you need to wait.

You need to close this modal popup window in QuickBooks & export data using QXL.

QXL does not have control over a Modal Popup window in QuickBooks. QXL cannot suppress or bypass this type of dialogues. You need to disable modal popup from QuickBooks.

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