Knowledgebase: Tutorials
[QODBC-Desktop] Troubleshooting - Getting "Wrong Client EncyptKey Setting" error
Posted by Jack - QODBC Support on 31 March 2015 10:52 AM

Troubleshooting - Getting "Wrong Client EncyptKey Setting" error

Problem Description:

I'm trying to establish the connection to QuickBooks using QRemote Server. But when I tried to connect I got below error message:

"Wrong client Encyptkey setting":

 

http://support.flexquarters.com/esupport/newimages/Encrypt/step1.png

 Or

"QRemote Client Encryption Key does not match with the one specified on QRemote Server."

 

http://support.flexquarters.com/esupport/newimages/Encrypt/step4.png

How can I solve this error?

 

Solution 1:

You will receive this error when using encryption key in QRemote Server which is not matching with QRemote Client encryption key.

If you want to use the Encryption key, then you need to set the same encryption key on QRemote client & server.

You can check QRemote Client encryption key from:

32-bit QRemote DSN:

Start>> All Programs>>QODBC Driver for use with QuickBooks >> Configure QODBC Data Source >>Go To "System DSN" Tab >> select QuickBooks Data QRemote >> click "configure"

64-bit QRemote DSN:

Start>> All Programs>> QODBC Driver for use with QuickBooks >> Configure QODBC Data Source 64-bit >>Go To "System DSN" Tab >> select QuickBooks Data 64-bit QRemote>> click "configure"

http://support.flexquarters.com/esupport/newimages/Encrypt/step2.png

 

You can check QRemote Server Encryption key from:

You can find QRemote Server running in the System Tray. If it is not running then please run from:

Start>>All Programs>> QODBC Driver for use with QuickBooks >> QRemote Server for QODBC

Open QRemote Server from the system tray:

File>> Setting >> Encryption tab

 

http://support.flexquarters.com/esupport/newimages/Encrypt/step3.png

 

Please verify encryption key from client & server. If the Encryption key is different, then please set same encryption key apply changes & restart QRemote Server & test again.

If you don't want to use the Encryption key, then please keep it blank on client side & disable encryption from QRemote Server.

Open QRemote Server from the system tray:

File>> Setting >> Encryption tab>> Select "No Encryption in transmission" apply changes & restart QRemote Server & test again.   

 

Solution 1:

Delete the file "QRemoteServerConfig.ini" from the below-listed location:

C:\ProgramData\QODBC Driver for QuickBooks

After deleting the file "QRemoteServerConfig.ini", exit QRemote Server

Uninstall QODBC.
Install QODBC again.
Restart the machine.

If you are using QRemote Remotely or using SQL server with QRemote from another machine, perform the above steps on that machine as well.

Do not change the default encryption option or setting and try connecting it again.

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