[QODBC-Desktop] Troubleshooting - INTERNAL ERROR WHEN PROCESSING THE QBXML REQUEST
Posted by Jack - QODBC Support on 10 November 2014 02:46 PM

Troubleshooting - INTERNAL ERROR WHEN PROCESSING THE QBXML REQUEST

Problem Description:

I have QuickBooks 2014 version & I am using QODBC's latest version. I have a problem with querying the customer table using QODBC. 

QODBC driver consistently gets stuck on "Find Next Record" at record #9000. I have tried the following: 

- Reset the optimizer file

- Rebuild the QuickBooks company file

- sp_optimizefullsync Customer: this crashes QuickBooks or does not complete correctly. There are still records missing from the Customer table that appear in QuickBooks.

- Query customer table using UNOPTIMIZED keyword. Unoptimized hangs at about record 9000 and does not return the Customer

On QuickBooks SDK logs, I noticed the below error:

20140923.175608 E 3888 QBSDKProcessRequest *** INTERNAL ERROR WHEN PROCESSING THE QBXML REQUEST ***.

Solutions:

There might be some internal error that occurred during the processing request. To resolve this error, you need to get in touch with Intuit.

Please restart QuickBooks & try again, as you are saying that the query is stuck on #9000. There might be some issue with the company file. Please test the same on another company file or a sample company file to see if the problem is related to the company file.

Also, try changing the Iterator value to 100 on QODBC Setup Screen--Advanced Tab.

If you are still facing the same error, there might be an issue with your company file that would require repairing the company file & you need to get in touch with Intuit.

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