Activation-Deactivation FAQ 

Problem Description 1:

My old machine broke, and I had to reinstall the OS completely. Now I am moving to a new machine. I want to activate QODBC on my new machine. But I cannot deactivate the QODBC CDKEY on my old machine. So I am stuck.

Or

My computer recently crashed, and I need to activate QODBC on a different PC. I have my order information / CDKEY. The CDKEY does not work on the new computer. Would you please tell me what I need to do?

Solutions 1:

You need to raise a support ticket with "Sales - Registration - Activation Department." So our Sales team member will help you with this issue. You can click here to create a support ticket.

Problem Description 2:

I am moving to a new computer. I tried to activate it on the new computer, and it told me, "Authorized Quantity for CDKey:  has been exhausted." When I try to deactivate on the old computer, it tells me activation is not on file.

Solutions 2:

I want to share that after the second deactivation, there is a 24–48-hour delay before the license becomes available for activation. After the 2nd deactivation, there is a 48-hour delay. Please wait for 24-48 Hours and try again.

In the case of an urgent reset, please raise a support ticket with "Sales - Registration - Activation Department.": Click Here to submit a support ticket.

When raising the support ticket, please share the CDKEY associated with your account.

Problem Description 3:

Is it mandatory to deactivate the current license while upgrading or downgrading the QODBC version?

Solutions 3:

No, deactivating the current license while upgrading or downgrading the QODBC version is no longer needed. Just uninstall the current QODBC version, install the new QODBC version & Skip CDKEY step during installation.  

Problem Description 4:

I do not have the CDKEY on hand. Can I update my QODBC to the latest version & retain my existing license Active?

Solutions 4:

Yes, you can update QODBC to the latest version without CDKEY. There is no need for CDKEY during the QODBC version upgrade. Just install the new QODBC version & Skip the CDKEY step during installation. Your existing license remains active in the latest version.  

Problem Description 5:

Will my license get removed if I uninstall QODBC?

Solutions 5:

No, the license file will not be removed if you uninstall QODBC. It will uninstall QODBC only.  

Problem Description 6:

Will my license automatically upgrade to the latest version if I install the new QODBC version?

Solutions 6:

No, the license file will not update if you update the QODBC Version. 

Problem Description 7:

I am trying to reactivate QODBC on the same server. Before reactivating it, I deactivated it and waited for 24 hours. Still, I am getting an Authorized Quantity exhausted error. Please help.

How much time the Deactivation process takes?

Solutions 7:

I want to share that after the second deactivation, there is a 24-48 hour delay before the license becomes available for activation. 

In the case of an urgent reset, please raise a support ticket with "Sales - Registration - Activation Department.": Click Here to submit a support ticket.

When raising the support ticket, please share the CDKEY.

Problem Description 8:

I have already deactivated my license, but I cannot hold my development until the charge is reset. Is there any workaround?

Solutions 8:

As a workaround till your license is reset, You can use the QuickBooks Sample Company file; QODBC can work with the Sample Company file and does not need a license. ( If you are using QRemote - with Remote Data Access, this workaround will not work for you ). 

Problem Description 9:

I deactivated the license on the computer I used and tried to activate it on the new one, but it does not let me. I needed solutions right away because I deactivated my office computer so I could work from home.

Solutions 9:

I want to share that after the second deactivation, there is a 24-48 hour delay before the license becomes available for activation. After the 2nd deactivation, there is a 48-hour delay. Please wait for 24-48 Hours and try again.

In the case of an urgent reset, please raise a support ticket with "Sales - Registration - Activation Department.": Click Here to submit a support ticket.

When raising the support ticket, please share the CDKEY.

Or

As a workaround till your license does not get reset, You can use the QuickBooks Sample Company file. QODBC can work with Sample Company files and does not need a license. ( If you are using QRemote - with Remote Data Access, this workaround will not work for you ).

Or

You can take remote control of your work computer or get a license for the home computer.

Problem Description 9:

I'm trying to activate my desktop to read/write the version of QODBC.
The activation is being attempted on a new pc since the original installation pc has been decommissioned.

The QODBC product was deactivated on the original pc around two days back.

When attempting to activate QODBC on the new platform, I get a message indicating that the Authorized quantity has been exhausted for the given CD key.

I pulled the old machine out of our recycle storage, tried to deactivate the license again, and got a message saying that there was no record of an activation (unregistered).

My QB development is at a standstill until I can get this issue resolved.

Any help would be appreciated.

Solutions 10:

I want to share that after the second deactivation, there is a 24-48 hour delay before the license becomes available for activation. After the 2nd deactivation, there is a 48-hour delay. Please wait for 24-48 Hours and try again.

In the case of an urgent reset, please raise a support ticket with "Sales - Registration - Activation Department": Click Here to submit a support ticket.

When raising the support ticket, please share the CDKEY associated with your account.

Tags: Authorized Quantity has been exhausted.