[QODBC-ALL] Troubleshooting - How to recover lost QODBC CDKEY or QODBC license?

Problem Description:

I lost my CDKEY. How do I find my CDKEY?

The Deactivate function on the old machine asks for the CDKEY, which is not recoverable from the installation and is not in our records.

Could you look up our account from the serial number and software ID and provide the correct CDKEY?

Solution:

To retrieve your QODBC CDKEY, please try the following steps:

1. Search your registered email account that was used when purchasing QODBC. Your CDKEY and purchase information are automatically sent at the time of purchase.
2. Search your mailbox for emails from "qodbc.com". You can also search for "FastSpring" or "RegCode", as your license information may have been sent from or reference those terms.
3. Search for the QODBC Serial number in your inbox. Example: "R23U10000001"
4. To know your registered email address and Invoice number, open the QODBC Setup Screen, switch to the "About" tab, and click "Subscription Details"

If you are still unable to locate your CDKEY after searching your email history, please create a new support ticket.

Create a support ticket

Go to the ticket submission page:
https://support.flexquarters.com/esupport/index.php?/Tickets/Submit
In the ticket, select the department “Sales – Registration – Activation.”
Include the following details:

Your email address used for the purchase
Date of purchase (if known)

Serial Number (if known)
A brief note that you have lost the CDKEY

 
Once the ticket is submitted, a support engineer will review your
request and provide the CDKEY or further instructions.