Knowledgebase: Tutorials
[QXL-Desktop] Troubleshooting - QXL 80040414 Popup window(s) in the QuickBooks Must be closed - Unable to connect to QuickBooks
Posted by Jack - QODBC Support on 28 June 2016 02:54 PM

Troubleshooting - QXL 80040414 Modal Popup Error

Problem Description:

I am trying to export data from QXL. But when I clicked on the QXL export button, I got the below error message.

Unable to connect to QuickBooks. Popup window(s) in the QuickBooks application MUST be closed before QXL can communicate with QuickBooks.

Error Occurred: ERROR [00000] [QODBC] QB Begin Session Failed. Error = 80040414, A modal dialog box is showing in the QuickBooks user interface. Your application cannot access QuickBooks until the user dismisses the dialog box.

 

Solution:

Please navigate to QuickBooks & make sure that there is no modal popup window open in QuickBooks. If any modal popup window is available in QuickBooks, you will get an "Error = 80040414; A modal dialog box is showing in the QuickBooks user interface....". QuickBooks says that a modal connection is active for this part of QuickBooks, and you need to wait.

It would be best if you closed this modal popup window in QuickBooks & export data using QXL.

QXL does not have control over a Modal Popup window in QuickBooks. QXL cannot suppress or bypass this type of dialogue. It would be best if you disabled the modal popup from QuickBooks.

(0 vote(s))
Helpful
Not helpful

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please complete the captcha below (we use this to prevent automated submissions).